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Rationalising customer communications
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Brief: Review annuity quotation letters to work out what changes …
Email campaign to communicate changes to online accounts
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Brief: Create email to advise customers of changes to their …
Developing communications to improve claims journey
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Brief: Create questionnaire so customers could easily understand what information …
Designing a governance structure for communications
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Brief: To design an oversight model and sign off process …
Creating communications as part of a platform migration
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Brief: Rewrite customer and adviser facing communications as part of …
Brand new terms and conditions
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Brief: Produce simplified terms and conditions for a brand new …
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